Refund & Cancellation Policy

1. Digital Goods Classification

Pactagon is a digital Software-as-a-Service (SaaS) product. Upon subscription, you gain immediate access to our digital platform, layout engine, and integrations.

2. Cancellation Policy

You can cancel your recurring monthly subscription at any time through your billing dashboard or by emailing support@pactagon.com. Upon cancellation, you will retain access to your account until the end of your current paid billing cycle. You will not be charged for the following month.

3. 30-Day Refund Policy

We stand by the quality of our workspace. If you are not satisfied with Pactagon, you are eligible for a full refund if the request is made within 30 days of your original transaction date.

4. How to Request a Refund

To request a refund, please email support@pactagon.com with your account email and the reason for the request. Refunds initiated within the 30-day window will be processed back to your original payment method. Please allow 5–10 business days for the funds to appear on your bank statement.

5. Exceptions

Refund requests made after the 30-day window from the original transaction date will not be honored. We do not provide prorated refunds for mid-cycle cancellations.